Ono Hawaiian BBQ at the Power & LP 202 location is the location closest to where we live and when we don't want to cook local Hawaii food, Ono's was the place to go! But after several visits, I'm very disappointed. The service is terrible! Both my Wife and I was dying for some plates like the BBQ combination and the curry katsu. And you gotta get Spam musibi's! Well, we tried to make a phone order the person who took the phone order told my Wife that they were too busy and weren't excepting phone orders. I was like WTF!? and thought it was weird. I just told my Wife I was dying for some Kalbi short ribs so I'll just order at the restaurant. When I got there, the place wasn't even busy. Yes, there were people enjoying their meals and MAYBE, when we tried to place our order they WERE busy. So I placed my order, sat and waited for it to be ready. While waiting, their phone rang and I over heard the cashier explain some of the entrees they offered. Well it sounded like the person on the phone wanted to place an order so the cashier says there's a long line so we can't take phone orders and hung up. I looked around and there was no long line! I don't know if the two cashiers were lazy or what but that was an outright lie! Mind you, I even tried calling them to try and place an order but I got a number for a fax machine the first time and no answer the second time. Let me make this clear, someone picked up but it was like I was placed on hold! I was kind of pissed at this point! And to top it off, my Wife's Katsu Curry plate had the Katsu, but NO CURRY! This no curry in the Katsu Curry is he second time they forgot to put the curry in our plates!
If you're dying for local Hawaii food and don't want to cook it yourself, Ono's will provide... expect them to not pick up their phone if you want to call in your order or screwing up on your order...Ono's is hit or miss and this time, for my family and I, it was a total miss! Very disappointed!