Ken, the owner, cut my pipes without telling me, turned off all my hot water without telling me and gave me a quote for work that needed to be done, then never returned my call after I left him several voicemails to actually have the work done. Never use this company, I wish I had read half these reviews before agreeing to have them come into my house.
My home warranty company referred me to this company for a possible leak at my home. They came out, saw my meter running and confirmed I had a leak. The next day Ken, the owner mind you, came to my home with the leak location company and narrowed down the actual leak. Ken then went on to cut my pipes without telling me to stop the leak, when he could have easily just turned off my water heater. Later that day when I went to give my kids a bath, water began to spurt into my hallway. Ken did not tell me he was cutting my pipes nor did he tell me we were without hot water to the entire house because he cut that pipe. He quoted me for a re-route for $3500. After he gave me this estimate on Saturday, I began calling him on Monday to have him send his official quote to the insurance company. I gave him more days than I should have to call me back. I called another company, Blue Sky Plumbing, he came the same day to assess what needed to be done and then completed the same work for half the price 2 days after I initially contacted him. Do It Right Plumbing completely SUCKS!!!!