Ok so my partner surprised me with a promise ring. It was beautiful and so me, sadly was not the best fit. Me and my partner went back to get it resized.
The staff there was very helpful and accommodating. They even brought me over to check out the others to make sure it was the perfect ring for me. They also resized me on the spot so I know my size.
Sadly the ring I wanted wasn't in my size so they custom ordered it with free shipping g and they will call me in 2 weeks or less when it arrives. All and all a good experience. They weren't trying to upsell or force me to get something I didn't want because if price. I will be back for sure with any other jewelry need I may have :)