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2014-07-24T00:00:00
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OK, so it's kind of unbelievable I'm raising these guys to 5 stars. But if you saw my other review I said, "never again". Well there were numerous "agains" because Discount Door and Trim has fast turnarounds with good prices. It can be very difficult to get them on the phone. And the operation is so small and they are so popular (the fast turnaround with good prices) that if you can't get them on the phone I'm not sure when your voicemail will be returned. OK, so once I just drove all the way to Mesa because I couldn't get anyone on the phone so I could place my order. But so why the 5 stars? You have to understand how difficult it is to get the doors you want, in whatever custom size, *fast* and with good prices. There are tons of door places around the valley that are super expensive. And then there's speed. I'm just waiting on a door order through Home Depot that was placed May 6th. So yes, the supplier took a couple months, but when they finally were ready to deliver Home Depot was "busy' and turned away their delivery guy, so I had to wait another 6 days! If I told you the whole story you wouldn't believe it. Meanwhile for the same project I needed about 5 flat doors of varying sizes - a couple of them weird (like 18") prehung. I called Discount Door & Trim Monday, and today a smiling guy delivered them as promised. And you know what? they apologized to me that they couldn't get it to me sooner. They've made prehung doors with 12" jamb and other weird stuff, and it never takes more than a few days. And their prices are great. Oh, and the main reason I kept buying from them was the baseboard trim - better prices than anyone else. And i you don't want to drive around with huge long baseboards sticking out of your vehicle, they deliver for a reasonable fee. So thanks guys you sent some doors pretty darn fast and with a smile on a day that I'm *still* waiting for a Home Depot delivery for doors that were ordered 2.5 months ago. BTW, if the word "still" doesn't make sense to some folks, at 2:13pm most contractors are going home. My job site is going to be empty in about 15minutes because people start early. So late deliveries are a drag. So Discount Door and Trim is a really small operation, if you've met two guys there you've met half the workers. So yeah they're hard to reach. But keep trying. I did.
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