I have actually never been to their store but I utilize their delivery service frequently. They are 9 times out of 10 on time or early OR occasionally running late. Their sandwiches,salads, and soups have saved me countless times when I am trapped at work with no way to grab any grub. I order online which is easy!!! My coworkers can order and pay separately and ladybug delivers in one drop off. They are great. I will continue to use them!