I have been a monthly pass member for almost 3 years now. I just moved down to this area, but still try to go to my old Scottsdale location whenever possible, because this location just never gets it right. I never write bad reviews, so it took me probably a solid 30 washes at this location (once a week since about October) for me to reach my breaking point today. When I went last week, they did such a terrible job that I had to pull around to the vacuums where the express washers go and redo The vacuuming job. This was after I asked the front staff to pay special attention to vacuuming (when they ask if there is anything special or specific I would like) as that is the main reason I get my car cleaned. I even tipped a little extra upfront. I then went to target and bought seat wipes to clean the interior of my car, since they didn't seem to do anything inside either. The outside looks fine, but honestly I mostly care about the inside. The Scottsdale location has always done an amazing job, I guess I just took it for granted. Today when I went, I spent a solid 45 minutes waiting outside. When I got my car, it was just as bad as last week, if not worse. As you can imagine, my car is never very dirty to begin with when I bring it. When I got it back today, again after specifying a good vacuum and tipping extra again, The same debri remains on the floor, and there is a white liquid dripping down my door that I'm not even sure was there when I dropped it off. I completely understand that it's hard to work outside in this AZ heat and I completely sympathize. It just seems that they do nothing more than putting my car through an assembly line to make it look like something has been done I will now have to go out of my way and find time to continue going to the Scottsdale location. The only reason I gave this more than one star, is because the woman who is always inside at the register is very sweet and does a great job.