Just got back from dinner, and my taste buds (and endorphins) are still dancing. I'm glad I didn't read the reviews before I went -- it might have prevented me from going. But that said, my experience on a Sat night at 7:30pm was nothing like most of the other reviews.
Granted, I'm something of a newcomer to Indian food. My 1/2 dozen experiences so far have been The Dhaba (Tempe), Guru Palace (Mesa), Star of India (Ahwatukee) plus some other nondescript place. But tonight, every dish I had was something that I would order again.
As usual to a new place, I had a Groupon. So I settled for their non-veg dinner option to cover some territory. I ordered it spicy (out of mild, med, hot, spicy). The chicken soup was fantastic: a great chix and lentil broth with about 12 chunks of breast chix.
The combo plate had the saag paneer, dhal, chicken curry, chiken tikka masala, and garlic naan. They also brought me some spicy hot sauce, which I totally devoured. Hot tea and dessert came with it, plus I had a draft (yes, draft!) Heineken, of which I am a big fan.
Everything seemed hot, fresh, highly tasty, and of very good quality. I sweated about as much as I might expect (and enjoy), not so much to be unpleasant or intolerable. Not sure if the "woods will catch on fire" or not. The wait service was relaxed but generally prompt. Eating by oneself tends to add impatience to the experience.
Overall, I thoroughly enjoyed myself, and plan on going back soon to check out the lunch buffet.
I would suggest that you give it a try, and maybe wait until the middle of the service (lunch or dinner) before showing up.
Oh, and just for the record, the place was about 1/2 full when I got there, and 2 other tables showed after 8pm. So I do understand the concern about location, but in today's economy, is anywhere really safe?