My husband and I came in to upgrade our account and Matt, the representative, was absolutely amazing. Not only did he give us the best option, but he advised us about the dual band modem that we needed to fix the issue we have been complaining about over and over again.... Since we had come in to the store at least 3 times prior and explained the issue but no one said we needed to upgrade to the dual band modem. We must say.... Matt is top notch and knows what he's talking about. Thanks again. Very satisfied