Best repair experience ever! My beat-up, older Miele vac stopped working. There's a vac repair shop close to me, in Scarborough, but I had been warned off, because of the bad experiences of a few neighbours. I checked Yelp and saw the uniformly positive reviews for Vacuums Plus, so I headed downtown by TTC, schlepping the vac. I'm so glad that I did, although I'll know to bring the hose next time!
Marco Mazza, the owner, explained that the Miele has circuitry in the hose and that it can fail. Marco was fantastic. He took the vac into the shop (which is in full view of customers) and set to - dis-assembly, circuit testing, diagnosis, recommendation and repair. The power cord rewind mechanism had failed, which I knew, from Google, was a likely point of failure for a very well-used, older Miele. Marco had the replacement part in stock, had it installed in 15 minutes, replaced the (filthy, clogged) HEPA filter and I was on my way, with a vacuum good for many more years of service. I am so very pleased with the fast repair and the outstanding, professional service and want to give a HUGE shout out to Marco Mazza. Thanks Marco!