I recently received a mailer for a complimentary 7 day pass. I submitted my request online and got a phone call this morning inviting me in to pick up my pass. On arrival, I was told that I would only be able to receive my pass if I was interested in purchasing the $20 or $30 plan. The mailer clearly offered the promotional price and mentioned nothing about having to commit a specific type of membership for the complimentary pass. I even asked to just try the gym for 1 day, not even 7, and the GM told the sales rep that I would need to pay $15 to use the facility for the day. I was looking to switch gyms (been a member at 24 fitness for 3+ years) and I just wanted to view the facility so I'm extremely disappointed with the poor customer service. The GM could definitely learn more sales skills since I could have easily signed up for one of the premium memberships. I wasn't even offered a tour. Very deceptive marketing and sales tactics. He didn't even bother to come out of the office, real professional.