Can you give zero stars? Worst NYE bowling experience.
The SO, another couple, and I came here last year and had a great time. Beverages and food order were placed within minutes of us getting our bowling shoes on. Bowling Alley pizza was delivered to our table, a champagne toast, and other various snacks. We were also given hats, noise makers -the typical NYE crap.
This year. Different story. The place must be under new management or ownership or something. We found the same great deal, cosmic bowling. Ecstatic to have a couple of drinks, some food, a not crazy downtown NYE.
We arrived here about 10 minutes before our lane reservation. Get to the assigned lane for maximum bowling time. We go to enter all of our goofy nicknames and that the screen to put our names is broken. When we went to the front desk and was told "Oh yeah, that lane is broken." We were switched to a different lane, all good, no sweat.
Waited around for a server, nope (there was someone at our table last year before we all had the right sized shoes on). We find ask an employee walking by how we order and was told "oh, you need to go to the concession stand." The guys go there and spend 20 minutes in line to order a pizza. Told come back in a little bit, they go up 45 minutes later (11:45 at this point) to just not not get anything, there was no organization to the line or how pizzas were being handed out. Guys come back to the table for their NY's kisses.
Pizza and cookieless, the ball drop had to be seen on a 32-inch TV with Pitbull 5 minutes before the out of time with the music (lonely country music, with the occasional top 40 song might I add) and champagne toastless (also apart if the package we ordered).
The guys try one more time to get the food we paid for to be told "We are out of pepperoni." When they received a cold pizza we decided enough was enough. Management did give us a full refund after pestering.
The whole event was just a waste of our time and I'm still sour about it.