For my visit, I walked in on Sunday night at 7:32. No one greeted me for 14 minutes. Not exaggerating. I was surprised since I assumed I would at least see a worker around. One appeared around 7:39 to give some people their take away food, but no one approached me. Maybe their staff quit today and they only had one worker?
Not great since I had driven 20 minutes to get here. I have been eating vegan for about 16 years and was curious to try their fare.
When I was approached, and I told the gal that I had been waiting for so long, she apologized. But she did not offer any compensation for my troubles. I would expect her to comp the meal at least. At least.
Plus some guy had his dog inside the restaurant and it was not a seeing eye dog. Gross. Trying to be "cool"? Keep your dang dogs away from my food. Maybe I should contact the health department?
I left without ordering/eating because of the terrible service here. However I am sure they were relieved...it meant they would not have to stay late. Whew! Oh well, it's only one bad Yelp review. Maybe it won't get noticed!
Vegans, I suggest staying away from here until it gets sold to new owners who care more about service.
You know what they say: a good experience means you tell on average, 1 person, but a bad experience means you tell on average, 11 people. Yikes. Is that worth a free meal? Uh, I think so. Plus the lifetime value of a new customer could easily add up to $500+ a year. If that worth a free burger? Uhm, yeah.