I found American Home Guardian through Local First Arizona and have tried supporting them as a realtor by buying several policies for home buyers recently. The first policy I ordered, they lost track of payment.... Fair enough, it was somewhat easily fixed and I know mistakes sometimes happen. But then it happened again just a couple months later! Each time this happens means more time that an escrow officer and I must both spend addressing their mistake, so I'm not thrilled with AHG's track record thus far. I never had this issue with one of AHG's competitors that I used in the past.
Today, when I called at the request of the buyer's agent -- thinking I was just inquiring about this payment issue -- I was first put on hold for 20 minutes (my phone said 21:07 when I actually got someone on the line). This is the general phone number, which is where my client might call if they have a repair problem, so I'm once again a little annoyed that they would put anyone on hold that long. Then when someone answered, I learned that the delay was due to this same homeowner who inquired about the policy and was the cause of my call. I guess this means that they have only one person on the phone?! Seriously?!
Thankfully, I just learned that this buyer was still able to cancel payment and get a different policy. However, I'm still concerned for my other clients. I cannot put my professional reputation on the line by recommending a company that treats its customers this way, nor am I willing to repeatedly throw $350-400 toward a company that makes me look bad. No bueno, AHG. Sad we couldn't make this work.