I've been to this teriyaki madness twice now but its been here for years.
I just kind if discovered recently that I liked this chain so I didn't get around to visiting this one until recently.
This one is definitely smaller than the other ones I've been to but my parents live down the street so both times Ive gotten to-go. The food is the same here as the other ones. Awesome.
As of yet, I haven't had to wait longer than 5 - 7 minutes to get my food out to me.
As for the complaints on service, they seem to be directed mostly by the fact that there's no public restroom but that's not the fault of the employees.
As for their demeanors, most if them are my age or younger, at the counter, so they're not rude, they're just young so they're probably not going to make a lot of small talk. What they are, however, is extremely efficient, and helpful. If you have a question, it has an answer.
I like this place quite a bit and I'll def be coming back.