My wife and I brought our 2001 Jeep Liberty into their location to get an estimate on:
- A broken brake cap.
- Brake fluid flush.
- A/C not working.
We left it with them and came back with an estimate of 2,552.00. The break down was:
- Brake Fluid Flush (175.15).
- A/C Compressor (1,144.36).
- A/C Conditioning service (193.03).
They also said we needed our strut assembly replaced (both sides) (729.62).
They also said we needed alignment (99.95).
This estimate seemed way too high so we took our jeep to the Bill Luke dealership on camelback road and they took a look. They advised me that:
- The A/C compressor was fine, it just needed a charge.
- The struts were also fine.
They charged our A/C compressor, fixed the brake cap, and swapped the fluid out for 425.00 .
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Someone is being dishonest with us here and we don't believe it's the dealership as they could have gotten more money from us. I see other reviews here where people have had this same problem with HITECH so it looks like this isn't the first time they have done this. It was just a shame, the staff seemed very friendly and accommodating and we would have liked to do business with them but it's clear that someone whether it be the managers or the mechanics were trying to rip us off. I attempted to send all of this info to them via their site but their captcha verification section is malfunctioning and won't allow me to submit it. Who has captcha verification for a simple comment?! Terrible site design. Bogus estimate. We unfortunately do not recommend this place.
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UPDATE:
Jim I appreciate you taking the time out of your day to respond to my complaint. Reaching out to me was a classy move and it really says a lot about you.
That said, you, nor Hitech will ever touch our vehicles again. Almost every YELP post for your company for the year of 2017 has been all negative. The issues people have with you guys appear to be almost exactly the same issues we had. Phantom issues and padded bills.
You clearly have a problem at this location with your mechanics being dishonest. I recommend you review your process for hiring because these guys are going to put you out of business. Take care of your house sir.