FollowUp - after followup by Penelope, Customer Service and a phone call by the District Manager, I am upgrading the prior review. Apparently Kristen D. did not have the final word, nor the customer service attitude she needed. The monthly dues taken out after the termination letter were returned in full. So, we are a fan of the latest customer service rendered by the District Manager. Prior complaint was only about the lack of service and abrasiveness of Kristin D.