Let me start by saying that I was a fan of The Good Egg for a long time. But that was probably because I was going to the one at Scottsdale Road and Carefree Hwy.
This location, which happens to be a mile from my house, is one that I have frequented the last few months. And EVERY time I'm there, the service is horrific, starting as you enter the place. I never reviewed it because I felt a loyalty to the other store. But today was the last straw.
I went for lunch and ordered something that I've ordered 20 times before, the santa fe straw sandwich. The place had a total of 4 tables occupied when I got there and it took 18 minutes to get an iced tea. When the sandwich arrived it was on this tiny little soggy bread and looked NOTHING like what it usually does. There was also a rotten/brown piece of pineapple as a garnish...wth???
I asked the waiter, (who apparently won the personality of the year award), and he said they ran out of bread and were waiting on the "bread guy." Piece of advice, you might want to tell the customer that, prior to accepting their order. I was annoyed, but ate it anyway. I ran out of tea prior to finishing the meal and of course the waiter never came back. As I sat there fuming, hoping to get someone's attention, he came back and said, "we are selling these discount coupons for charity, did you want to buy one?" EPIC FAIL Mr Personality!!!!!!!!!!