My first couple of visits to this place was worthy of 4 stars, but my latest experience with Optic Gallery was a 1-star fiasco, so here we are at 2 stars. The receptionist was rude and unhelpful, and the office manager decided to back her instead of keeping us as customers.
My insurance ended suddenly, so I called in to buy one box of contacts to tide me over till I could afford an eye exam. They told me that my prescription is good for one year, but they'd extend it for 90 days - and I was sitting there at about 97 days. A week late, and they told me I HAD to pay $130 for an eye exam. Now - I'm not mad about the policy or that they decided to stick to it. I'm mad about how they treated me. The receptionist just didn't give an eff about me, didn't say "I'm sorry," and even talked about me "behind my back" to the other woman working there when I was standing right in front of her. I'm really appalled that a business would treat a customer, who has come in regularly for exams and purchased glasses and contacts there continuously for 2 years, like that. It was my time of need, and they were unwilling to help or even care. Oh - and they lost my file. However that happens.
So yeah. I like the doctor, I liked the glasses selection, but the front office staff just weren't nice. I took my $200 elsewhere to have an exam and buy the contacts.