I received a wonderful custom facial from Tammy. I recommend her. She was informing, asked me questions, but allowed the experience to be relaxing !! My skin felt so refreshed after. Front desk staff was wonderful as well. I took one star away due to price. It was a great facial but not worth $165. You pay for the location and the rest of spa amenities. So if getting a service at spa - allow more time for sauna and jacuzzi.