This place is a 3.5 for me, it has kinks to work out (still, since my last review three years ago) and it seems from other reviews over that time that they are inconsistent. I was "lucky" enough to go here two nights in a row last week, so I got a real true comparison of experiences - one night was a 4 star night, the other a 2 star night.
The food is good. Really good. Especially considering it could be bad, because they'd probably still be busy. Drinks are good. Menu has lots to pick from. Hostesses both nights were friendly.
The problem the second night was that our entrees took 45 minutes to come out - to the point that I had to complain, and they checked on the ticket and I hadn't been exaggerating, it had been way too long. They told me they'd comp a dessert for us, but that is not the right response when the complaint is "this is taking too long" - the last thing you want is to be in the restaurant EVEN LONGER. I let them know this was not the response I wanted, and they ended up comping our entrees, which WAS the correct action and a good Quality Service Adjustment.
What I didn't like is that it still took them forever to bring the bill, even after they knew we were in a rush, and when she finally brought the bill, the server said to me, "Just so you know, that wasn't my fault, I know you're mad at me, but it's not my fault." Which is totally awkward, and for all she knew I hadn't told anyone else at the table I was upset, but also, who is she throwing under the bus? The kitchen? It was especially uncouth to declare this as she's standing there waiting for us to tip her - which we did, and quite nicely, because we are industry. I would never want one of my servers to actually say out loud "it wasn't my fault". You are the face of every aspect of the restaurant, sadly, even if a customer walks away thinking it was your fault, that's just the name of the game. You win big and lose big.
Would go back but they need to iron out details, especially considering how many staff were working!