I'm conflicted on this review. The grounds are lovely. The room remodel was phenomenal and the new rooms are how I'd like my room at home to look. If you're having a meeting here, the catering is absolutely outstanding - some of the best hotel food I've ever had and that's saying something. If I could find a great rate I would happily snag a casita for myself and some girlfriends and hang out over at the secret little casita pool (hmmm, no cocktail service though, wait. . . ).
I've just had some service issues. People are nice, yes, helpful and friendly. But some requests I made went ignored. Some of the staff didn't read their service orders very carefully. I was eaten alive by something while I slept (they're pet friendly; a flea perhaps?). Areas where they could've excelled to better a situation were flubbed (moving me from a lovely, light filled room to a dark, lonely one? Fail).
I already have another meeting booked here so I'll be back, but I'm really sort of nervous about it. This is another situation where if I was on vacation, I'd be okay with this spot as a lovely, relaxing destination, but as a meeting planner, I'm nervous that they'll screw it up and make me look bad. Hopefully everyone will be distracted by the awesome food.