My girlfriend (a certified chef) and I went to this hip, new restaurant the other day. On our way in, a guy stands in front of us (girls) with his arms cross (bouncer style), never greeted us, my girlfriend greeted him and asked for a table for 2. "Do you have reservation", he asked... "no we don't" we said. Mind you, it was only 5.30 pm on a Wednesday , there were over 10 empty tables. They didn't even look at the reservation book to see (on a Wednesday if there was anything available. Another guy (employee) was standing behind us said "the bar". So picture this, the one bouncer standing in front of us and the other behind, no greetings, restaurant more than half empty and we were supposed to sit at the bar, sorry but no. Way to go and make your customers really welcome, first impression matters.