My Mom and I kept talking about eating here, so we finally went out of our way to give it a try yesterday. The venue is clean, with really intriguing art on the walls, and good music playing. Right away, the service was exceptional. Demitri (hopefully spelled right) was our server, and he is quite possibly the most affable human on the planet. He was super friendly, attentive, and eager to help with the menu. I also noticed that other staff behaved similarly. Every employee that looked our way or came to our table acknowledged us warmly.
We first ordered the spinach dip as an appetizer, which came out promptly. It was hot, flavorful, and appropriately cheesy. Mom also ordered coffee, and was thoroughly pleased with the coffee press that Demetri brought to her. I ordered the sweet tea, and it was quite tasty. I think patrons could get away with just happily feasting on the appetizers here; add drinks, and you'd walk away full. The spinach dip was very generous, Mom's coffee carafe was filled to the top, and my sweet tea had free refills. I was already impressed.
For our meals, we each tried a hoagie with chips. My Mom wanted her chicken hoagie a bit differently than the menu offered, and they complied without hesitation. In fact, it was Demitri who suggested the adjustment. Mom was ultimately very happy with her sandwich. I had the steak and cheese hoagie and it was delicious. The meat was very flavorful, and the roll was nicely toasted, but still soft. I was too full to even touch my chips, but Mom said they were those kettle-type potato chips, and they were good.
The only possible downside to the whole experience was the flies that occasionally dive-bombed us. But that was a minor issue, and whether it could even be helped is negligible. I think if Demitri hadn't been so pleasant, and the food hadn't been so good, it would have bothered us a whole lot more. But, as it is, we're already planning to go back to the Mellow Mushroom very soon.