Currently sitting down waiting for our sandwiches, my mom is visiting from Hawaii. We were looking for something easy to pick up, stopped at cappriottis for a sandwich at townsquare. The women who was at the register was immediately rude, disrespectful towards my mom while we were just asking questions. She Insisted we couldn't order a sandwich a specific way because that's not how it was made! It's been a long day and if you don't want to work in customer service don't work in a place where your job is working with people on a regular basis. She smiled not even once, you clearly shouldn't have someone running your establishment who is the face of your company who has no personality.
Thank you for letting us experience the most rude service we've received in Las Vegas by far on this family trip, all respects to Katie.
Learn how to smile, and maybe you would increase the amount of customers walking back into your doors for a second time.