We had Winterlicious reservations for 3 for 6:30. One of us arrived first and was seated immediately, but they didn't ask if she wanted anything while she was waiting. Ten minutes later the second person in our party arrived, and then they took the drink order. The drinks came shortly after. When the last person in our party arrived we ordered appetizers, but it took them over an hour to get them to us. The manager came by to placate us, but didn't offer us any explanation for why it was taking so long other than to offer up the excuse that it was busy due to the Winterlicious rush. By 8:30 we still hadn't received our mains, and started noticing that other people who arrived after us were getting their food before us. The mains were delicious when they finally arrived and so was dessert. However they seemed so disorganized that we figured it must be their first year doing Winterlicious. Imagine our surprise when we learned they've been doing it since the beginning 10 years ago. They had an impressively large menu, but perhaps if they offered fewer items it might have been easier for them to maintain?