My AC started making a noise that it had never made before... It sounded like a hamster running on a squeaky wheel. I called my home warranty company (Old Republic - who I have stopped using or referring any of my clients to ever since) and they sent this AC company out.
The guy was on my roof for 5 minutes and tells me that some screws were missing/loose and that they stuck rubber in between the AC and roof to help the vibration. I wasn't satisfied with this response at all. But what can I do? So I pay them the trade fee of $55 and asked them if I would have to pay them again if the noise comes back. They said I had 30 days.
Well... guess what? I heard the noise and this time, I recorded a video. The AC company came back and changed out some small little part that probably cost little to nothing.
Well the noise came back.... but by this time the weather had cooled down and the holidays were upon us, so I just let it go.
Just recently, I called another AC company to come out. They were on the roof for 20 minutes and found that the indoor fan motor was in bad shape causing the fan to grind if ran for long periods of time. The entire fan motor needed replaced.
I don't think Express Pass cares. They just take orders from a home warranty company with very poor customer service. I don't recommend this company or Old Republic Home Warranty to anyone wanting good customer service.