The hairstylist did a terrible job cutting my hair, complete opposite of what I asked for; she tried fixing it 3 times and even asked another hair stylist to try which ended up making it worse with each attempt! I started bawling in the chair and they still made me pay for my hair cut even after I vocally stated my dissatisfaction / I called the owner and complained and he directed me to the manager that offered to fix my hair and refund my money in a form of a check which never came - month later I had to remind them and request my refund which came within 3 days but they swore up and down they sent the first one.