If you care about your car just go find another place! Twice now they've left leaks on my truck and once to the point it could have destroyed the engine.
Last week I had my 2014 truck serviced / oil changed. The next day I had oil spots on my driveway and had to return to the shop. There was no leak just an apparently half hearted clean up. However, that's not the end of it:
1. Failure to clean up spilled oil causing large oil spots on a clean driveway
2. Oily grease and finger prints all over the vehicle inside and out wherever they touched it including the inside window where they put the reminder sticker. Not just finger prints, oily finger prints with old oil on them. From the bumper, to the hood to the side windows from below and up top. I'd just spent $350 the day before on a top to bottom detailing and seven days later I'm still finding mess your employees left behind.
3. I discovered yesterday they also spilled fresh oil all over my battery and the nice fiber/foam cover as well as the terminals. As in standing oil on top, not smears. That pretty much ruins the fiber protective cover as it will always collect dirt there and look nasty.
4. Failure to reset the oil change reminder on the vehicle.
5. Failure to top off other fluids
6. FURTHERMORE, back in Feb/Mar of 2015 +/- the same location changed my oil and didn't properly tighten the oil filter and when I drove 300 miles to LA the next day pulling my motorcycle trailer there was oil streaming out of the bottom and it had gotten all over my undercarriage and sprayed back all over my trailer and motorcycle. The local Jiffy Lube in Long Beach replaced the filter and the manager there called the Vegas location with a heads up. The Vegas team's failure here could have very easily destroyed my truck engine.
Frankly I'm appalled at these problems and the lack of QC and proper training at this store. We've been good and loyal customers coming to this location for 12 years with our Suburbans, Mini-van, Hummer and now the RAM 1500. I don't know how much we've spent but at over $100 a pop I'm sure it's a few thousand dollars.
Where's the pride in your store?
Where's the manager?
Where's the QC?
Where's the training?
Where's the workmanship?
Where's the corporate oversight?
Where's the leadership?
Where's someplace else to service our cars?
If this were my business I'd want to know and now you do.
Thank you for your time and sadly I think you've pretty much lost our business for good and anyone we talk too.