Usually I like IHOP and I've honestly never had such a bad experience at one. As many other reviewers have stated, the service wasn't stellar here. That said though, it wasn't the worst part of my experience. Actually my server tried her hardest to be friendly and polite even if she was a bit off and not the best at her "bedside manner".
What really killed it for me here was ambiance and the cleanliness. It felt dirty and disorganized from the moment I got in. The host had a messy pile of menus all tossed together on the stand. In fact they were so confusing that he gave me a doubles of one part. It seemed weird to me for it to be in such disarray at lunch time in the middle of the day; and they weren't busy at all either. When I got to my table it was quite gross. There was some sticky matter smeared on it here and there. I managed to find a decently clean spot to open my laptop as I had come here to work some because I know they can be relied on for having WiFi. The music is really random and entirely too loud making it a considerable distraction and not good for a relaxing lunch time.
They have a new quick lunch menu where you can pick a sandwich, wrap or salad and pair it with a soup or other side such as fries. I opted for the avocado bacon turkey wrap and loaded potato soup. The wrap itself had a strange flavor to it that I didn't like. The few avocado chunks in it were small enough that you never tasted them and the bacon crumbles were the saddest excuse of a supplement for bacon I've ever had. They screwed up the entire wrap with an almost painful crunch. For the soups they had run out of bowls in the proper size (again, in the middle of the day...) so I got a large bowl half full of soup and with no bacon or cheese sprinkled on top as I'm used to with this soup. Lastly, crackers were an afterthought from my server. Basically, I don't think I'll be coming back to this IHOP.