I have been going to this practice for close to 10 years! Dr. Shockey used to be amazing! He still very nice and professional, but doesn't seem to care about all the negative reviews on his front office! I went in for a billing question and was asked to state my question at the front desk (in front of all patients in the waiting room). Never did I get asked if I'd like to speak about it in private! I then was told "it is what it is there's really no questions to be asked". I've also left multiple multiple voicemails and received a call back once. Billing department is horrible! Very unprofessional and not personable at all!!! Very unsatisfied with their customer service lately! Can never get a hold of any doctors or nurses even if you try 100 times! Front office is very rude and snobby on the phone as well as in person! My family and I will be searching for a new PCP!