This Service Department is "Outstanding"! When I have an issue with my Toyota 4 runner or my Highlander, this is where I bring my vehicles. Assistant Service Manager Billy Garlin is courteous, explains in detail what the problem is and what needs to be done to remedy the issue. Chase Grant, Master Technician, is extremely knowledgeable, patient, honest, and an extremely talented mechanic. He takes the time to explain what parts should be replaced to ensure your safety and how the new technology works. Greg Romano, another skilled mechanic took the time to diagnose a problem with my a/c and fixed it! Morgan is super sweet and takes good care of your car rental needs. Jason Briggs, Director, is a wonderful, kind man who genuinely cares about his customers. He strives for EXCEPTIONAL CUSTOMER SERVICE every time a customer comes to Big Two! Thank you Big Two for all the years you have taken care of me! Laurie