This hotel is not up to Novotel standards. The checkin pods create confusion and seem to take longer and when I checked in and tried to check out there was only one person working the pod. I could not wait to check out so I used the express checkout. My version is to just leave and let them sort it out. I'm sure the fiji water will end up on my bill.
The parking is 20 per day and the in and out coupon did not work for me initially.
The room was run down. The towels were so old you could see through them. The shower did not work well, no soap dish near the sink and the TV was small and had bad audio. I could barely here it over the people in the next room.
The Internet was 10 per day, and the only option for bottled water was the $5.50 Fiji water.
I hate hotels that charge for Internet especially when it's slow. I got better speeds out of my Rogers wifi hotspot and I just used that after paying for he first day. This is a big issue for a business traveler.
The room service can be delivered to your room but not dominos. I had to get downstairs to meet the pizza delivery, heck i should have just gone out to eat.
The location is by far the best part of this hotel, but next time im staying at the Sofitel.
Free high speed Internet is a must.