I am disappointed with the service of this company and would not recommend them. I had some gift certificates stolen and could not get an answer as to what the policy was for stolen gift cards. I even had to email head office in Texas to get an answer after not hearing anything, who then referred me back to the location, which makes no sense because you can visit any location to use your massages. Worst of all, it was the manager handling my concern and I was told twice by Christina that I would hear back from them and I haven't heard a thing. Definitely not the best for service, but now I'm trapped to another 10 months of my contract.