I thought I was being pranked it was such a bad experience. I ordered Santa Barbara style char and garlic fries. Girl taking the order repeated it back and said "no cheese", I said "with American cheese" (what it comes with). She proceeded to repeat it wrong 3 more times (her: "no cheese" , me: "with American cheese" etc etc etc). Then she said drink, I said "no" and she charged me for a drink on receipt. She said "fries extra crispy?" I said no, receipt says extra crispy. My To go order takes 14 minutes (according to running clock above the drive thru window) even though there is just one other family in restaurant. The fries sit on the counter for 11 of those minutes. When I say they are sitting there a long time, the manager snarkily tells me they will still taste good. They are burned and cold. And guess what, NO CHEESE on the burger