So I live here.... well I check in on Monday mornings all disheveled after my red eye from SFO and I check out on Thursday morning. I will share that all of this is provided to me by my company so I am not actually paying for it myself just as an FYI.
I really would say that this hotel does everything they can. The doormen are always there opening the doors, I am always asked if I need help carrying all my ish, the breakfast menu is amazing ( I personally order the oatmeal - it comes with a sliced banana caramelized on top, and the mixed fruit - blueberries, raspberries, and blackberries!) , the breakfast buffet is equally good, and the staff are always smiling and thanking me for staying there. The beds are amazing and the dual shower heads is a major plus. The most amazing part about this hotel is when I come by at 5:45am on Monday they ALWAYS have a room available where I can check in to, drop off my stuff, crash for a few hours and get ready for work (avoiding the whole get ready in an airport bathroom shenanigans).
The only two reasons why this place isn't getting 5 stars is because 1) The gym only has three ellipicals, they are outdated and one has a TV which doesn't work (everyone else raved about the gym, maybe i just have high expectations) and 2) the room service dinner menu kind of sucks. The only thing worth getting is the vegetable quesadilla with chicken. They do have a restaurant "Ember Grill" which I have not tried (this not eating alone vow is keeping me from good food).
Else, this place is phenomenal. I would stay here, walking distance to all that epicenter business but a very caring and professional staff.