John gets 1 star for coming out in a timely manner. He gets 0 stars for initially misdiagnosing the problem, charging me $85 for it to work for 10 minutes, then coming back out and telling me it's actually a $550 problem. I asked my friend's husband who is in AC for a second opinion and he said they charge $420 for the same problem. When we asked about his price he ran off in a huff and left us with an even more broken air conditioner. Thanks for nothing!