I lived in another city before moving here and the Massage Heights there was pretty great, but not this location! I've had appointments get cancelled at the last minute due to the therapist being gone/sick/not available/booking error....Last time I went in, the therapist I was scheduled with wasn't even there so someone had to take her place and it was a horrible massage. They used to call to confirm my appointments but they stopped doing that.... I have had many times where I would call to confirm an appointment and it wasn't listed correctly. I am in the process of finding a new therapist closer to Chandler, because the drive out to this place isn't worth it.