I tried them when I went on vacation, and they lost one of my dogs. Rather than accepting responsibility, they devoted their energy to finding some way to avoid responsibility. Thankfully, the dog was found, although I still don't quite believe the story they told me. Once I made it clear that they would not be able to use the situation to extort more money from me, service was continued without an issue for the rest of the time I was gone. As upsetting as all of this was, they may have been able to salvage a business relationship by accepting responsibility and apologizing. Instead, they were (and continue to be) combative and rude. They tried to charge me for the time they spent finding and retrieving the dog they lost. Stay away from these people. There are too many good and professional options in the CU area to have to deal with them.