I've gotten the buffalo wings here and the first time they were a little rubbery, but I realized it was because they wrapped them up in foil before they put them in the styrofoam container. They just kept steaming . The next time I ordered them, I asked if they could package them differently so that they would remain crisp. Although she said nobody had complained about it before, the woman who answered the phone went out of her way to figure out how best to keep them crisp. They ended up wrapping the whole styrofoam container in foil which did the trick. I really appreciate businesses that are willing to listen to customers even if it's the first time they've heard what they're saying. That's all I've ever ordered here and I'm sure to have them again and maybe try some of the salads.