Used Got Junk to get rid of a bunch of stuff at work. We got a call the night before to confirm the window at which the guys would be showing up at. The next day they called 15 minutes ahead to tell us they were on their way and came promptly at 8:30am.
Despite the fact that we had them going to multiple places in our building and having to carry out all types of crap, and go through a bunch of heavy boxes, in a small space, they were really nice about letting me know it was no big deal.
Had it been me, I would have been grumbling and cursing the task at hand. Within an hour they had the job done and charged a very fair price.
We will be using them again, because of their great service and convenience.