Without a doubt this is the worst Einsteins I've been to. The food is pretty consistent - when they get it right, which isn't often, but the customer service is the problem. Went there this morning, not a lot of people there, 1 gal in front of me...she was waiting, waiting...looked at me and said "This has happened 3 times at this place - 3 strikes and they're out" and she left. They got to me a few minutes later, took my order. Took @ 10 minutes to get 2 bagels, nothing fancy, 2 toasted bagels. I got a fountain drink, which they were out of, so I told they guy the coke was out. He said ok and promptly went outside to smoke. Didn't know it was so stressful to ask to assistance that he needed a break! Told the other guy after my order was up and he said ok. Then he started helping other people (1 of whom was a girl whose order was wrong)...finally looked at me and I asked to be reimbursed and he said he'd already reset the machine...information which would have been helpful several minutes ago! Why do I go back there!!!