I've been coming here for years, even before this new owner. Everything usually goes pretty well except for my last visit which I didn't even let them finish. I occasionally do acrylics so my real nail will grow then have them soaked off. Done it many times and it works for me. This last time they left me for almost 2 hours soaking. Until I decided I had been there long enough and no one seemed to want to go up and work on my hands; by then that's when they were interested in finishing the job. Too late, I'd rather walk out with my hands a hot mess then have them do it. I was not gonna sit for another hour or 2.