Went to North Hills Toyota to look at the new 2016 Tacomas. They had one in stock that I really liked. Long story short, the salesman and I came to an agreement on my trade in and price for the Tacoma. This was all in writing. Put a $500 deposit down and and agreed to come back in 2 nights later to pick it up. The salesman even moved the truck out of the sales lot into the back and put a big sold sign on it (with my name on the sign). Next night the salesman calls me in a panic telling me that they quoted me the wrong price on the Tacoma and it would be about $2000 more for the truck. I told him a deal was a deal and I expect him to sell me the truck for the price he originally quoted. He said he could not help me, and to call the General Manager (Larry Welsh). I spoke to Larry and he said that an honest mistake was made by either the salesman or the sales manager on duty, and he would honor the mistake and to come in that night to pick up the truck. On my way in that night I got another call from the salesman saying there was some confusion between the sales manager and Larry and I could not pick up the truck that night. I was told that I would have to come in and talk to Larry personally. The next Saturday I went in to see Larry. Larry retracted his statement that he would honor the mistake and refused to sell me the truck for the original deal price. He said he would be losing too much money and just couldn't sell me the car. He told me that he got three different stories and didn't have all the facts when he told me he would honor the deal that was struck. I would stay away from North Hills Toyota as the management there is willing to compromise its integrity and accountability over a measly $2000.
Update: See below where Charvette, the North Hills Dodge Customer Relations Manager, posted that they take these complaints very seriously and for me to call her. Well I called. Charvette answered and said that she didn't post that response and she is not sure why they are still using her name when they comment on a customer's review. She forwarded me to Bob's voicemail. Bob apparently is the Sales and Service Manager. I left a voicemail and he hasn't called back. That place is a complete soup sandwich, what a cluster.