Prior to going into Broken Spoke Bikes, I had gone to 7 other local bike shops selling Giant bikes. I finally made the drive out to BSB and spoke with Darren. I had very specific requests that were time sensitive and Darren had absolutely no problem accommodating these requests. Even though he went way out of his way for me he never complained or had any issues with me. I plan to come back in the future and I definitely recommend this place to everyone.