I loved this Subay while I was a student at the Cronkite School nearby. The guys who work(ed?) there were friendly and quick to make you a sandwich. I went in there today for lunch because I work downtown and the quality of service has done a 180.
I stood at the register for a good 3 minutes before the woman sweeping back behind the counter was prodded by another employee to ring me up. She was extremely rude and not friendly at all. She even slammed my friends change down on the counter when she rang him up after me.
I used to work at a Cold Stone and I get it, the food industry isn't fun. But there's no reason to be rude without just cause.
We came here to avoid the OTHER subway at the Phoenix Center which is a joke sandwich AND service wise but now I don't know which is worse!