Kroger: ruining Frys one transaction at a time.
Today's visit started with a coffee from the deli. After Jeffrey took my money, I discovered there was only powdered whitener. "No problem," I say, "it's a supermarket, there's cream in the store." "No, I can't go and get cream from the dairy department," says he, "it has to come from the warehouse." "May I have my money back?" I ask. "No, I'm not authorized to give your money back," says he. "Here's your receipt. You'll have to go to Customer Service."
On my way to customer service, I stop at the dairy case for an 88ยข carton of milk, believing that Customer Service will see the logic of placing said carton at the Deli counter. Along the way I am "greeted" by Kelly, the Store manager. I explain my strategy for customer service. "We can't do that," he says of the milk, "it ends up going bad." Why is there no cream; why can't the clerk make refunds? I wonder aloud. "There's a problem with the warehouse; ever since Kroeger took charge," seemed to be the mumbled response.
Moral: fry's shoppers be wary--make sure your order is correct before giving over your money. Or consider Basha's.