We have used them for almost two years now, it has been one disappointment after another. After several months I complained that our yard looked worse then when we started, I was informed that it would take at least a year of their scheduled visits before I would see a change. So I waited and waited and waited, maybe a slight difference but we also water our lawn and the old owners did not. We were paying for them to do the front yard and back, they would constantly forget the back, show up whenever they wanted and leave a bill and took forever to come back out. TWO YEARS in a row they forgot to seed and aerate our back yard, it took weeks for them to come back out the first time. The second time I happened to be home and had to call them after they left, they came back and still forgot to fertilize my lawn afterwards which was $50..had no problem charging me for it though. I have called and complained about weeds after plenty of weed treatments , only to be told they don't do those kind of weeds....maybe a note or something would've been nice considering my WHOLE front yard was mainly "those" weeds. They ended up coming out to spray after I complained and killed everything, including the regular grass. After being home a few times when they come out and witnessing them not doing what they are charging for, who knows how often and to who else they have been doing this. The ONLY good thing I have experienced was Dexter came out for a quote on top soil (which was outrageous) and he was very nice, and Donna who answers the phone is always quick to help.