All I was interested in was some more information on something I had purchased!
I bought a stainless steel pan for 79.95 at this location. I was very excited about it as i had been wanting one for a while and just moved into a new house after recently being married. The pan I purchased had a white sticker on the bottom of the pan that said made in china which was a little disappointing but not surprising but the main problem was the pan really really wobbled. It did not lie flat on any surface. This wasn't minor but major as I asked 3 other people's opinion on it. They're response was for 79.9, it should be brand new and not wobble.
I took it back a few days later and was helped only by one employee because apparently all the rest were either to busy to be bothered or had something better to do like... Nothing.
I believe it was a newer lady Laurie or Lauren that helped me because she was outstanding. She really actually WANTED to help me and gave me excellent advice. She was obviously new and was working with what seemed to be 2 other people of authority as they threw their snootiness around. No other customers to help and neither of them would help her and when she asked them, the guy came over all grumpy and wouldn't even acknowledge my existence. ( my only thought is he's annoyed I may be returning something)( either way making me feel like crap).
Walking into your store with the pan, I, myself, didn't know what I was gonna do. 1) return pan 2) exchange pan or 3) upgrade to a better quality pan for More Money!
I agreed to exchange it only because Laurie was so sweet and nice.
It's been 3 days now and I'm sitting here doing this yelp review because I'm still so insulted.
I am a regional manager for another store in this mall and I would fire my employee on the spot if they ever treated someone like this. I'm sick of giving excellent service and receiving horrible service. Laurie, please relocate for your own well being. How could you work with these other people you're obviously above? Good luck!