Love this place! I first started going about 6 mo ago when my sister gifted me a service for my birthday. I initially went to Felicia and she was great. I then went to another girl for a full bikini (forgot her name but it doesn't matter now). Worst mistake ever! She was horrible and had to get someone else to help her finish. I was in the back forever. I'll spare you the gory details but the manager totally made up for it. Anna completed the bikini (she was great!). She apologized and said she didn't want to lose me as a client. Turns out the girl was new and just couldn't keep up with the high standards of EWC (she's gone now). That experience showed me that EWC has very high standards for their employees as well as the services they provide. Now I'm a regular with Felicia but if she's not available I'll go with Anna. Can't beat great customer service and smooth skin