I went to the Glendale office and also not a good experience. I have had Botox many times and it lasts me 6-8 months. The person who administered it said I should get a good 6 months. In 2 months it was totally gone. I tried to reach someone for 2 wks. and noone would call back. When I finally got ahold of someone they said I should come in. I told them I was going on vacation so could not come in for 2 more weeks but had taken pictures which showed the date. I said if they weren't going to redo it I did not want to make the trip which was out of my way. They insisted I come in.. When i did come in they took 15 minutes to find my chart and then told me since it was 3 months they couldn't do anything. I was angry because I had asked that on the phone and now wasted 90 minutes driving time. I was told , "Sorry, maybe you should complain to Groupon." Unreal!! Won't EVER go back and don't recommend this place. I am not even expecting Groupon to refund my money but hopefully will take this place off their list.